Pricing and retention

Grandfathered rates, renewals negotiated against usage data, and the revenue that leaks between a signed contract and a sent invoice.

Jul 29, 2026

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8 min read

Confidently wrong, with perfect data

Your conversion numbers are accurate and your dashboard is current, but the channel that wins your budget meetings can still be taking credit for work another one did.

Jason Jackson

Pricing and retention

May 27, 2026

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8 min read

The Front Desk Audit

Your $74,000 leak is invisible from the founder's chair. Sit in a different chair for a week.

Jason Jackson

Pricing and retention

Apr 29, 2026

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5 min read

The Renewal You're Walking Into Blind

Your biggest customer is about to ask to pay you less. They're going to win.

Jason Jackson

Pricing and retention

Apr 22, 2026

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5 min read

The Loyalty Tax

The customers you're protecting with a grandfathered rate are halfway out the door.

Jason Jackson